As student leader on the team, I’m assisting the IT student team manager, with time schedule, work organization, training new members and maintaining a positive role model. I partnered with 10 professional staff on developing and conducting onboarding training for 10 student workers per semester

Managed the student team communication platform, time schedule trough When I Work platform and assisting with after-hours technical issues.

Assisting students and faculty with any IT issue, fixing hardware or software problems by providing technical assistance and resources for 10+  customers over phone and in-person per shift at help desk.

Acted as primary resource for customers as tier 1 support, and connected customers to 200+ technical self help articles.